Policies and Studio Guidelines

MadeBy Pottery Studio

Terms, Conditions & Studio Policies**

By purchasing or attending any class, workshop, event, membership, or practice session at MadeBy Pottery Studio, you confirm that you have read, understood, and agreed to the following policies.

1. Final Sale & Refund Policy

No Refunds

Once the first class or event session has taken place, no refunds will be issued under any circumstances.

Final Sale

All bookings are final. We do not offer:

  • Refunds

  • Same-day reschedules

  • Booking modifications

Once your purchase is complete, it is considered final.

2. Minimum Enrollment

Classes may be canceled if fewer than three (3) participants are registered.
If this occurs, you will be contacted and offered either:

  • A transfer to another class, or

  • A full refund.

3. Age Requirements

General Events, Classes & Workshops

  • Participants must be 13 years or older.

  • Participants under 16 must attend with a parent or legal guardian, and a separate ticket is required for the supervising adult.

Homeschool Classes

  • Designed for youth ages 10+.

  • Parents are not required to stay

Family-Friendly Events

  • Certain sessions will be clearly labeled as family-friendly and are open to younger children.

  • These require close adult supervision at all times.

4. Attendance & Substitution Policy

  • The person registered must be the one who attends.

  • No participant substitutions or transfers are allowed once the first class session has begun.

5. Reschedule Requests

If you cannot attend your scheduled class or event:

  • You must notify us at least 48 hours (2 full days) before the start time to transfer your booking.

  • Requests made:

    • The day before

    • The day of

    • Or after the class has started

will not be honored for reschedule, credit, or refund.

6. Gift Card & Certificate Policy

  • Gift cards purchased before December 1, 2025 are no longer valid due to a system transition.

  • All current MadeBy gift certificates:

    • Are valid for 12 months from purchase

    • Must be redeemed within that timeframe.

7. Pottery Outcomes Disclaimer

Pottery is a process-based art that takes time and practice.
Cracks, warping, glaze flaws, and breakage may occur due to:

  • Natural clay movement

  • Firing conditions

  • Material limitations

  • User technique

These outcomes are a normal part of ceramics.
MadeBy is not responsible for damaged, cracked, or imperfect work, and no refunds will be issued for finished pieces.

Our goal is to support your learning, creativity, and confidence — each piece is a step forward.

8. Glazing & Pickup Policies

Glazing Window

You have 4 weeks from the date your piece is created to return and glaze it.

After 4 weeks:

  • Your piece will be assumed abandoned

  • It will be recycled or discarded

We do not send personal reminders. Social media updates may be posted, but it is your responsibility to return within the time window.

Unclaimed Glazed Work

Glazed pieces not picked up within 4 weeks will be disposed of unless prior arrangements have been approved.

9. Firing Policy

  • We do not fire outside work.

  • Only clay and glazes from MadeBy may be fired in our kilns.

  • Kilns are fired depending on volume.

  • We do not fire single pieces on demand.

  • Deadline requests must be discussed directly with Sienna in advance (not guaranteed).

  • All work must be clearly marked with initials or a symbol.
    Unmarked pieces will not be fired.

10. Practice Session Policy

  • Practice sessions are 3 hours long and must be purchased prior to arrival

  • Practice time cannot roll over

  • Unused time is forfeited

11. Studio Hours & Communication

  • Studio hours: 10:00 AM – 10:00 PM, Tuesday-Sunday for members and students

  • Pickup times are posted on social media

  • Messages and calls are returned within 24–48 hours

12. Materials Must Remain On-Site

To protect our kilns, glazes, and equipment:

  • Clay and glaze may not be taken home

  • Projects may not leave the studio at any stage

  • Outside materials may contaminate our equipment and cause damage

13. Clay Scraps & Recycling

The clay scraps bin is located by the front door.

Please:

  • Remove clay from plaster before leaving

  • Place all scraps in the bin

This helps us recycle clay and keep weekend sessions stocked.

14. Studio Etiquette

  • Turn your wheel off when finished

  • Keep tables powered on

  • Follow posted reminder signs

  • Clean up spills and clay using the large green sponges

Let’s leave the studio cleaner than we found it.

15. Personal Items & Tools

  • You may bring personal tools

  • Studio shelves are for pottery only

  • Please take personal items home after each session

16. Personal Belongings

MadeBy is not responsible for lost, stolen, or forgotten items.

By attending or booking with MadeBy Pottery, you agree to all policies listed above.