MadeBy Studio Terms and Conditions

No Refunds:
Once the first class has taken place, no refunds will be issued under any circumstances.

Minimum Enrollment Requirement:
Classes may be canceled if fewer than three (3) participants are registered. In such cases, affected participants will be notified and offered an alternative option or refund.

Age Requirements:
To maintain a respectful and safe environment for all members and participants, MadeBy Studio events are generally reserved for individuals aged 13 and older, unless otherwise specified.

Homeschool Classes:
Designed specifically for youth learners ages 10 and up. Parents are not required to stay during homeschool classes but are welcome to do so if they wish.

General Events, Classes, and Workshops:

• Participants must be at least 13 years old to attend any MadeBy event.

• Participants under age 16 must have parental supervision, which requires the purchase of an additional ticket for the supervising adult.

Family-Friendly Events:
From time to time, MadeBy hosts special sessions designed for younger participants. These events will be clearly labeled as family-friendly and require close adult supervision.

Reschedule Requests:
If you are unable to attend the event you booked, we require at least 48 hours (2 full days) notice prior to the class start time in order to transfer your booking to a future event. This allows us time to fill your spot.
Requests made the day before the class, on the day of the class, or after the class has started will not be honored for rescheduling or credit under any circumstances.

Attendance Policy:
Whoever is registered for the class must be the one in attendance. No participant substitutions or transfers are allowed after the first class has started.

Final Sale Policy:
All bookings are final. We do not offer refunds, same-day reschedules, or booking modifications once your purchase is complete.

Gift Card & Gift Certificate Policy:

• Any gift cards purchased prior to December 1, 2025, are no longer valid, as we have transitioned to a new operating system and are unable to honor or access previous gift card records.

• All current MadeBy gift certificates are valid for up to 12 months from the date of purchase and must be redeemed within that timeframe.

Pottery Outcomes Disclaimer:
Pottery is an art form that takes years to master. While we do our best to teach proper techniques and handle your work with care — cracks, imperfections, and breakage may occur — either due to user error or natural flaws in the materials or firing process. These outcomes are an unfortunate but common part of working with clay. We are not responsible for pieces that crack, break, or do not meet your expectations, and no refunds will be issued for damaged or imperfect pieces. Our goal is always to help your work turn out as beautifully as you imagine, but we also hope you value the experience, creativity, and learning process. We encourage you to come back and keep trying — each piece brings you one step closer to mastery.

Glazing Policy:
You have up to 4 weeks from the date your piece is created to return and complete the glazing process. After this period, we will assume the piece is no longer wanted, and it will be recycled or discarded to make room for new work.
We do not send personal reminders for glazing. While we may post general updates on social media when pieces are ready, it is your responsibility to return within the 4-week window.

Unclaimed Glazed Pieces:
Fully glazed pieces that have not been retrieved within 4 weeks will be disposed of. If you’ve made prior arrangements for later pickup, we will honor them to the best of our ability.

Firing Policy:
We do not offer firings for pieces created outside of MadeBy. All work must be made with our clay and glazes in order to be fired in our kilns. Kilns are fired twice weekly depending on volume and workload. We do not fire single pieces based on individual deadlines — only full kilns are fired. If you need a piece completed by a specific date, arrangements must be discussed directly with Sienna in advance, and completion is not guaranteed.
All pieces must have an identifiable mark or initials. Unmarked work will not be bisque fired.

Studio Hours & Access:
MadeBy is open 9:00 AM – 9:00 PM, seven days a week for members to work at their own pace. Specific pickup times are posted on our social media. We operate with limited staff and do our best to return calls and messages within 24–48 hours.

Personal Belongings:
We are not responsible for items brought into the studio or left behind. Please be respectful of shared space and belongings, but MadeBy cannot assume responsibility for personal items.

By purchasing a class or event at MadeBy, you confirm that you have read and agreed to all terms and conditions, including this cancellation and gift card policy.